SHIPPING POLICY

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of qgtao.

MAIN SHIPPING METHODS

There are three shipping methods we offer, including rush shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.

1) Standard Shipping(Delivery in 25-35 days)-Free!!!

Shipping Courier including USPS & UPS,Aramex & DPD.

2) Premium Shipping (Delivery in 15-25 days) -$19.89

Shipping Courier including DHL-E.

3) Rush Shipping (Delivery in 10-20 days)-$39.89

Shipping Courier including DHL/FedEx/TNT.

 

Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will bpreppydresse customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.

Tracking
You’ll get shipping information for your order when the items in your order are fulfilled. Make sure that your Email address is correct.

If you already have the tracking No. for your order, you could check tracking on this website: https://www.17track.net/en

Please note that sometimes the tracking update may have some delay. Please don’t worry, try to check in a few days.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

REFUND & RETURN POLICY

Dear customer, if you have any problems with the product quality within 15 days of receiving the goods, please contact us by sending an email first, we will reply you within 24-48 hours, and provide you with free return service! If you are not satisfied with the product, we also accept returns, but non-quality problems require you to bear the shipping cost!

 

At qgtao, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at qgtao@outlook.com to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at qgtao@outlook.com.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by qgtao@outlook.com. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you not get your refund please check your account or contact the bank. And then still didn’t get your refund please contact us by live chat or qgtao@outlook.com. We will reply as soon as possible.

Size Chart

Women's Clothing Size Chart

T-shirts/Shirts/Jackets/Dress

Size	Bust (cm)	US Size	EU Size	CN Size
XS	81-84	2-4	34-36	160/80A
S	86-89	6-8	38-40	165/84A
M	91-94	10-12	42-44	170/88A
L	99-104	14-16	46-48	175/92A
XL	109-116	18-20	50-52	180/96A
XXL	121-128	22-24	54-56	185/104A
3XL	134-139	26-28	58-60	190/108A
4XL	144-149	30-32	62-64	195/112A
5XL	154-159	34-36	66-68	200/116A

Pants

Size	Waist (cm)	US Size	EU Size	CN Size
XS	61-64	0-2	34-36	160/60A
S	66-69	4-6	38-40	165/64A
M	71-74	8-10	42-44	170/68A
L	79-84	12-14	46-48	175/72A
XL	89-94	16-18	50-52	180/76A
XXL	99-104	20-22	54-56	185/80A
3XL	109-114	24-26	58-60	190/84A
4XL	119-124	28-30	62-64	195/88A
5XL	129-134	32-34	66-68	200/92A

Shoes

US Size	EU Size	CN Size	Foot Length (cm)
5	35-36	220	22.0
6	36-37	230	23.0
7	37-38	240	24.0
8	38-39	250	25.0
9	39-40	260	26.0

Men's Clothing Size Chart

T-shirts/Shirts/Jackets

Size	Chest (cm)	US Size	EU Size	CN Size
S	86-91	34-36	44-46	165/84A
M	96-101	38-40	48-50	170/88A
L	106-111	42-44	52-54	175/92A
XL	116-121	46-48	56-58	180/96A
XXL	127-132	50-52	60-62	185/100A
3XL	137-142	54-56	64-66	190/104A
4XL	147-152	58-60	68-70	195/108A
5XL	157-162	62-64	72-74	200/112A

Pants

Size	Waist (cm)	US Size	EU Size	CN Size
S	71-76	28-30	44-46	165/74A
M	81-86	32-34	48-50	170/78A
L	91-96	36-38	52-54	175/82A
XL	101-106	40-42	56-58	180/86A
XXL	111-116	44-46	60-62	185/90A
3XL	121-126	48-50	64-66	190/94A
4XL	131-136	52-54	68-70	195/98A
5XL	141-146	56-58	72-74	200/102A

Children's Clothing Size Chart

Toddler (1-5 yrs)

Age	Height (cm)	Chest (cm)	Waist (cm)	US Size	EU Size	CN Size
1-2 yr	80-92	50-52	50-52	2T-3T	92-98	90/52A
3-4 yr	98-104	54-56	52-54	4T-5T	98-104	100/54A
4-5 yr	104-110	56-58	54-56	5T-6T	104-110	110/56A
5-6 yr	110-116	58-60	56-58	6T-7T	110-116	120/58A
6-7 yr	116-122	60-62	58-60	7T-8T	116-122	130/60A

Shoes

Age	US Size	EU Size	CN Size	Foot Length (cm)
1-2 yr	4-5	20-21	130-140	13.0-14.0
2-3 yr	6-7	22-23	145-150	14.5-15.0
3-4 yr	8-9	24-25	155-160	15.5-16.0
4-5 yr	10-11	26-27	165-170	16.5-17.0
5-6 yr	12-13	28-29	175-180	17.5-18.0

For Custom Size:

The dress can be made-to-order. Please tell me the following information in your order:

Color: (As Photo or choose a color from the color chart provided)
Bust: cm/inch
Waist:cm/inch
Hip:cm/inch
Your Height(It is from your top head to your toes,without shoes) : cm/inch
Shoulder to knee( for knee length dress only):_ cm/inch

Your event date: _______

How to Order "Custom Size":
1. Add the dress to Your Cart
2. There's a blank on Cart page. "Order special instructions" Write color/sizes & any other information there.





There is no extra charge for made-to-order dresses.

Then click the Check Out

Finally , Pay For it